Buy&Ship Protection
Ship Globally with Confidence
Ship Globally with Confidence
Experience worry-free global shipping and shopping with comprehensive protection and hassle-free returns
Parcel Forwarding
Global Shopping
Buy&Ship Plus
Recommended
Declare your parcel and add Buy&Ship Plus protection for just 3% of your parcel's declared value.
Starting at
₱150
per tracking number
90-day free returns included
Loss coverage up to US$52,000
Damage protection: 30% of delivery fee plus up to US$100 parcel value coverage
Basic
Every shipment includes basic protection at no extra cost
Free
Returns not included
Loss coverage up to US$100
Damage protection: 30% of delivery fee
Why Choose Buy&Ship Plus for Protection?
Worldwide protection
Your items are protected throughout their entire journey, from the seller to doorstep
Shop with complete confidence
Protected against loss or damage and enjoy complimentary returns
Hassle-free claims
Simple, fast claims process with dedicated support for quick resolution of issues
Plan Comparison
Each parcel, associated with a unique tracking number, is considered independently
Recommended
Buy&Ship Plus
3% of parcel value*
Basic
Free
Returns
Free returns
-
Covered warehouses
Parcels shipped to USA, UK, Canada, Australia and Japan warehouses
*Return requests must be accepted by the seller
-
Submission deadline
Within 90 days of receiving the parcel
-
Lost
Partial loss of goods
Up to US$52,000
-
Entire parcel lost
Up to US$52,000
Up to US$100
Submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel
Damage
Compensation per parcel
30% of the delivery fee and up to US$100 for the value of the parcel
30% of the delivery fee
Claim submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel
Compensation payments
Shipping fee
Refunded in Buy&Ship credits
Refunded in Buy&Ship credits
Parcel value
Settled in USD based on the exchange rate
Settled in USD based on the exchange rate
Add protection during declaration
Step 1
Simply select the Plus+ option on the shipment declaration page. Buy&Ship Plus covers all items in your parcel
Step 2
Continue to confirm your selection and agree to the terms. You can now ship with complete confidence! The fee will be charged when the parcel is ready to consolidate
Add protection during consolidation
Step 1
During the consolidation process, you can view all your shipments, including those that weren't upgraded to the Plus+ plan during the declaration stage
Step 2
Select the checkbox next to each shipment you want to add protection to. You can now protect items that weren't covered earlier! A 6% fee will be charged on the declared value of your selected items
4 Simple Steps to File a Claim
1
Gather evidence
Take photos of your parcel and damaged items, or prepare the proof of purchase of the lost item
2
File your case
Contact our support team through live chat within 3 days of receiving your package. Share your order details and all photo evidence
3
Under review
Our dedicated team will carefully review your case and get back to you within 7 working days
4
Get results
Once approved, we'll send your refund confirmation and instructions via email
Excluded from Coverage
Second-hand, prohibited, or fragile items
- Second-hand or used items
- Fake or counterfeit goods (including products ordered from second-hand platforms)
- Fragile, unprotected or easily broken objects
- Dangerous good, parcels containing liquids or prohibited items
Unforeseen circumstances
- Loss or damage caused by natural disasters or extreme weather
- Temporary import/export restrictions or sanctions in service regions
- Items that have passed their shelf life, warranty period, or other time-sensitive conditions due to customs clearance or transit
- Item that arrive damaged, deteriorated, or in poor condition, or with quantity discrepancies
Others
- Products with undamaged original packaging
- Non-standard packaging, e.g., non-carton boxes, unsealed items
- Incorrect or inaccurate overseas shipping address
- Parcels lost due to the fault of the sender
- Shipment is not claimed within 30 days after it arrives at the warehouse
The above lists the most common exclusions. For more details, please refer to the Terms of Use
Ready to begin your overseas shopping journey?
Make global shopping simple with Buy&Ship